It is our hope that you will be happy with all of your purchases.
However, if you are not -- or if your merchandise is defective or damaged -- we
will offer a 30 day unconditional money back guarantee.
Processing returns, refunds, and replacements are handled on an individual
basis, depending on the situation. Please note the following guidelines and
procedures:
If you want to refuse delivery of your purchase.
If you haven't yet opened the package, leave the package unopened, circle the
return address, and write clearly "Return to Sender" across the front. When we
receive the package, your account will immediately be credited for the full
amount paid, and we will send you an e-mail message to that effect. (There are
no penalties or restocking fees.)
If you want to return a defective purchase.
If you accept delivery, but wish to return it because it is damaged, doesn't
work, or is otherwise defective, you may do so within 30 days of the original
invoice date, provided you have contacted us and been issued a Return
Merchandise Authorization (RMA) Number. Include our completed RETURN FORM found
HERE. You will need Adobe Acrobat Reader (free download using the link
provided below) to view the page.
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DAMAGED: Items received were damaged or broken.
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DOESN'T WORK/DEFECTIVE: Items received do not work properly or are mechanically
defective.
We will gladly, at our discretion, issue a credit for the full original amount
paid, ship a replacement product, or we may repair the item and return it to
you. Simply place the items in their original packaging with the Return Form
enclosed, seal the package, and return it to us. Return shipments should be
sent via traceable means as MyOnlineSource.com is not responsible for return
shipments it does not receive.
If you want to return a non-defective purchase.
If you accept delivery, but wish to return it because the order was incorrect,
the items were not as described or pictured, the items were below quality
expectations, or the order was delayed beyond an acceptable time frame, you may
do so within 30 days of the original invoice date, provided you have contacted
us and been issued a Return Merchandise Authorization (RMA) Number. Include our
completed RETURN FORM found
HERE. You will need Adobe Acrobat
Reader (free download using the link provided below) to view the page.
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INCORRECT: Items received are not what was ordered.
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NOT AS DESCRIBED OR PICTURED: Items received were not what was expected from
what you saw on our website.
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QUALITY BELOW EXPECTATIONS: Items received do not meet the quality standards
you expected.
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ORDER DELAYED - NEEDED SOONER: Items received were delayed beyond an acceptable
time frame.
We will gladly issue a credit for the full original amount paid. However, ALL
NON-DEFECTIVE RETURNS ARE SUBJECT TO A 10% RESTOCKING FEE. If additional
postage and packaging expenses are necessary for the return, they are the
customer's responsibility and therefore, are non-refundable.
1.Call for a Return Merchandise Authorization (RMA) Number (1-312-238-9514 M-F
9AM-5PM CST).
Returns will not be accepted at our warehouse without a valid Return
Merchandise Authorization (RMA) Number. RMA numbers expire after 14 days. Any
return (except unopened delivery refusals) we receive without an RMA number
will be documented and returned to you.
2.Inspect Your Return.
ALL products being returned must be 100% complete and must be packaged in
ORIGINAL PACKAGING. All packing materials, manuals, diskettes, CDs, digital
media, blank warranty cards and other accessories and documentation must be
included in the original packaging as provided by the manufacturer. A return
will not be processed, or a restocking fee may be charged in the event ANY
items included in the original shipment to you are not present in the returned
package. Items sent for return or replacement consideration will be immediately
denied if the return shipment is received by us improperly packaged, altered or
physically damaged. ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any
discrepancies including, but not limited to, the following list will result in
the package being returned to the customer and credit or replacement will not
be issued.
All returned packages will be thoroughly inspected in accordance with our
inspection criteria, and a determination will be made if eligibility
requirements are met for credit, replacement, exchange, or repair. The
following factors may result in the delay or denial of processing your return:
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Products which are improperly packaged.
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Products returned to us in non-qualified shipping containers.
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Packages affixed with counterfeit label(s) or affixed with labels exhibiting
tampering.
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Products with any standard certification labels removed (UL listing, capacity,
brand name).
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Products or packages with barcode label removed.
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Products with serial number which does not match serial number on package or
invoice (We maintain serial number tracking).
3.Ship and Insure Your Return.
We strongly recommend that you FULLY insure the package you are returning. This
is for YOUR protection in the event the package is lost or damaged in transit.
We suggest that you use a "traceable carrier" that can provide you with proof
of delivery. C.O.D. returns will not be accepted. MyOnlineSource.com shall not
be responsible for items returned that are lost or damaged in transit. Postage
and handling charges to our warehouse will be paid by the customer and is
non-refundable. In the event that the product you are returning does NOT meet
the requirements described in this document, we will photograph the merchandise
and packaging and prepare a detailed summary of our determination to deny the
return. The merchandise will then be returned to you.
Questions? To discuss issues not covered in the above policy and procedures,
please call our toll free customer service number:
1-312-238-9514 (Monday - Friday, 9AM - 5PM CST)
Your complete satisfaction is our number one priority. We'll do our best to:
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Listen respectfully to your concerns.
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Handle your case emphasizing your convenience, not ours.
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Avoid whenever possible any further expense or unnecessary delays.
We hope to cultivate a continuing good relationship with you. Your trust is an
important to us as your business.
Please e-mail your comments to: returns@myonlinesource.com
Or mail them to:
MyOnlineSource.com Questions
5034 W. 127th Street
Alsip, IL 60803
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